Hey Subscribers!
Welcome to another episode of the Point2 Video Series
where we “point to” (🤦) specific habits & mindsets you can - and should - take advantage of right away to improve an aspect(s) of your career!
Today’s topic: A 360 degree view of work product excellence
Back indoors with a premise that will seem odd at first, but should make sense when you consider a broader definition of work product in the context of the Client Experience (CX)
ENJOY!
Episodic Excellence 🏆
highlighting a relevant inspirational podcast episode:
A pioneering series from Ernie Svenson (“Ernie the Attorney”) that is largely responsible for this series. I don’t know Ernie but have admired his work for years. So many great episodes over the years that - eerily - seem perfectly timed to coincide with emerging topics in the modern practice.
This recent episode is a perfect example: the client experience includes every interaction, every touchpoint. Scheduling meetings or calls is no exception. In just over 20 minutes Ernie provides enough practical guidance on Calendly and Loom (similar products will do) to further your CX goals. A no brainer (and No: they’re not sponsoring any of this)!
Poll results and analysis in Issue #17 - available the last week of February! Thanks so much for your engagement!
If you have any suggestions on how to improve our newsletter or just want to connect, please reach out to me at [email protected]
